Privacy Policy

We take your privacy very seriously. To ensure compliance with legal obligations regarding the processing of your personal data, we have appointed a Data Protection Officer (DPO). The DPO is responsible for overseeing our adherence to data protection laws and serves as your point of contact for any questions related to this Privacy Policy. Should you have any inquiries, wish to exercise your legal rights, or need to raise concerns about a potential violation of your rights, please contact our DPO via email.

You are welcome to contact us regarding this Privacy Policy if you wish to:

1. Confirm the accuracy of the personal information we have collected about you;
2. Inquire about our use of your personal information;
3. Prohibit the future use of your data for direct marketing purposes;
4. Receive a copy of the personal information stored about you;
5. Update or correct any information you have provided (please be prepared to provide any evidence we may reasonably require to make such changes). It is illegal to provide false information, and it is your responsibility to ensure that we have accurate and up-to-date information.

Unless you have opted out of receiving promotional materials, we may use your personal information, including your email address and phone number, to send you marketing communications about products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers. If you choose to stop receiving such marketing and advertising materials, you may opt out by adjusting your preferences in your Player Account settings or by contacting our customer support team via email or live chat.

To fulfill your requests in accordance with this Privacy Policy, you may contact us through the following means:

• Via email
• Using Live Chat on the Website
• By emailing the Data Protection Officer

Please note that emails may occasionally be directed to spam or may not reach the intended recipient for technical reasons. If your request is not answered within 10 days, we strongly recommend following up using an alternative method of communication.

We respect and value your privacy. You can always contact the Data Protection Officer if you believe your privacy has been violated, if deadlines for data requests have not been met, if you need clarification regarding this Privacy Policy, or if you wish to receive a copy of your personal data stored across all our entities.

We strive to respond to all legitimate requests within one month. In some cases, it may take longer if your request is particularly complex or if multiple requests have been made. In such instances, we will notify you and keep you informed of the progress.

Information You Provide to Us: This includes any information you submit when filling out forms on our account registration pages, as well as any additional data you provide through the Website or email. This may include information you provide when registering on our site, subscribing to our services, making deposits, placing bets or withdrawals, participating in chat rooms, accepting bonuses or promotions, submitting due diligence documentation (such as a source of wealth questionnaire and supporting documents), or reporting a problem or making a complaint. The information you provide may include your name, username, address, date of birth, country of residence, identification number, email address, phone number, financial and credit card details, personal description, proof of identification, proof of address, proof of funds, and photograph.

Technical Information: This includes the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit (including the full Uniform Resource Locators, or URLs), and information received from cookies. Please refer to our Cookie Notice for further details on the types of cookies in use.

Gameplay Information: This includes details about the games you have played, the duration of each game and page, and page interaction information.

Analytics Information: In some cases, we may collect information about your use of our services, such as application usage, log files, user activity (e.g., pages viewed, time spent on specific pages, online browsing, clicks, actions, etc.), timestamps, alerts, and more. This information is collected for troubleshooting errors and bugs, as well as for research and analytics purposes regarding your use of our services.

Information We Receive from Other Sources: This includes information we receive about you if you use any of our websites or services operated by our Group. If you have accounts on multiple sites operated by our Group, we may consolidate information about you from each site into one data repository. This data is important to us for statistical purposes and is particularly relevant for our Anti-Money Laundering (AML) and Responsible Gambling obligations.

Information from Third Parties: In the course of delivering services to you, we may work closely with third-party data processors, joint or independent data controllers, including business partners, subcontractors in technical, payment, and delivery services, as well as partners in marketing information delivery (such as CRM Tool Providers, Email Marketing Partners, SMS Providers, Direct Mail Distributors, and Outbound Call Providers). This also includes advertising networks, affiliate networks, analytics providers, due diligence intelligence companies, search information providers, and credit reference agencies. This category includes information we receive from our publishers, advertisers, and other partners who assist us in delivering ads and personalized content to you and recognizing you across browsers and devices. This may include pseudonymous advertiser identifiers that some advertisers or other third-party ad platforms choose to share with us. Data processors handle personal data according to our written instructions, and their activities are limited to those necessary to assist us in delivering the service to you.

Personal Data: This includes any information about an individual that can directly or indirectly identify that person. It does not include data where the identity has been removed (anonymous data).

The personal data collected and processed about you can be grouped into the following categories:

Identity Data: This includes your first name, middle name, last name, email, username or similar identifier, date of birth, and gender.

Contact Data: This includes your residential address, email address, telephone numbers, and other available means of communication.

Financial Data: This includes details of your salary and wealth, sources of funds used for deposits, as well as bank account, payment card, or payment account details, including information contained within any bank statements, scans of documents confirming your income, and similar documentation collected for KYC purposes.

Transaction Data: This includes details about deposits and withdrawals, wagering, and other details of games you have played on our sites.

Technical Data: This includes your Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.

Usage Data: This includes information about how you use our Website, products, and services, including online identifiers to log in, encrypted passwords, games played, login and logout times, duration of play, bonuses and promotions claimed, responsible gaming information, limits and history, and AML classification.

Marketing and Communications Data: This includes your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.

Special Categories of Personal Data: In fulfillment of our legal obligations, we may also collect certain special categories of personal data, such as:

• Information related to responsible gaming, which may be considered medical data.
• Information about your racial or ethnic origin, which may be obtained from documents you upload.

Information You Provide to Us:

• To fulfill our obligations under the terms and conditions agreed between you and us, including providing gaming services, processing your deposits and withdrawals, managing fraud prevention, responding to any queries or complaints, and handling other related matters.
• Provided you have given consent, to contact you with marketing information from the Group, including details about our services, bonus schemes, promotions, and information about products and promotions from related sites operated by the Group or its brands.
• To provide customized advertising on the site based on your interactions and Usage Data.
• To notify you of changes to our services.
• To comply with obligations under Anti-Money Laundering legislation and other applicable laws and regulations.

• To manage our site and support internal operations such as troubleshooting, data analysis, testing, research, and statistical surveys. This information is typically collected through the use of cookies. For more details on cookies, please refer to our Cookie Notice, which also explains how to disable cookies.
• To contact you with marketing information about services, bonus schemes, promotions, and products offered by the brand with which you registered, based on legitimate interests, or about brand partners if you have consented to receive such materials.
• To carry out fraud and risk management activities, including assigning a risk profile or status to your account.
• To assess your behavior and patterns on the site, helping to build a detailed customer profile on various aspects, including:
  • A register of bonus abusers may be maintained by the company, and individuals on this list may be excluded from future promotions or blocked from using the company's services. This includes analysis of other types of fraud and fraudulent behavior.
  • We will monitor your transactions and behavior for responsible gambling purposes, ensuring your interactions with us remain safe and entertaining. Based on the information collected and any responsible gambling questionnaires you complete, we may assign a Responsible Gambling score to your account. As a result of our assessment, you may be identified as a 'Problem Gambler' or someone vulnerable to gambling addiction.
  • In our commitment to preventing money laundering and terrorist financing, we may analyze your personal data and compare it with third-party data sources, build an Anti-Money Laundering (AML) profile, and risk score your account based on the information provided and collected. We will also maintain a register of all high-risk customers from an AML perspective.

Please note that we use profiling for these purposes, with final decisions made by humans. However, the logic behind the profiling cannot be disclosed, as it would enable individuals to bypass control mechanisms designed to protect our business and ensure compliance with legal obligations.

• To improve our site and ensure that content is presented in the most effective manner for you and your device.
• To enable you to participate in interactive features of our service, should you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we deliver to you and others and to present relevant promotions.
• To make suggestions and recommendations about our products.

We may also collect, use, and share aggregated data, such as statistical or demographic information, for any purpose. Aggregated data may be derived from your personal data but is not considered personal data under the law, as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data in a way that identifies you, we treat the combined data as personal data in accordance with this privacy notice.

We may combine this information with the information you provide to us and the information we collect about you. This combined information will be used for the purposes outlined above, depending on the types of information received. Other sources may include third-party service providers for age verification, identity or address verification, regulators or entities maintaining central databases of problem gamblers, providers of PEP (Politically Exposed Persons) and sanction searches, and other similar providers we may engage from time to time. We may also receive information about you from other sites operated by the Group, which helps us deliver better service to you or prevent bonus abusers and problem gamblers from accessing our services.

Due to the nature of our services, it may be necessary to share your personal data with trusted third parties in order to process your information as outlined in this Privacy Policy. These third parties include:

• Group Members: Any member of the Group that requires access to your personal information to provide the services you have requested. Data collected about you may be shared with any Group member and used for fraud prevention, bonus abuse prevention, AML (Anti-Money Laundering) compliance, and Responsible Gaming, in fulfillment of the Group’s legal obligations and legitimate business interests.
• Group Marketing: All members of the Group may contact you with information about their products and services, provided you have consented to receive direct marketing related to other sites operated by the Group.
• Company Employees: Selected employees, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other relevant staff, may access your personal information to fulfill their duties and provide the services you have requested. All employees with access to your personal data are bound by confidentiality agreements to respect the confidential nature of your information.
• Game Providers: Occasionally, our game providers may require access to specific data attributes (such as username and IP address) to provide the games you play on our website. Please refer to the relevant game provider’s website for their privacy notice.
• Payments Providers and Related Services: We may share some of your personal data with the payment providers you use to make and receive payments on our website. Please refer to the relevant payment provider’s website for their privacy notice.
• Marketing Partners: If you have given consent to receive marketing and promotional materials, we may share your contact details (such as email address or mailing address) with our marketing partners, who handle the distribution of promotional emails, SMS, direct mail, and occasional phone calls.
• Governmental or Regulatory Authorities: We may, if necessary or authorized by law, provide your personal data to law enforcement agencies, governmental or regulatory organizations, courts, or other public authorities. We may challenge such requests if we believe they are disproportionate, vague, or lack proper authority, but we cannot guarantee to challenge every request.
• Client Communication Software: We use third-party software to facilitate communication with you, including sending emails and managing live chat queries.
• AML and Fraud Verification Tools: We may use third-party software to conduct AML (Anti-Money Laundering) and fraud verification checks required to meet our legal obligations.
• Business Acquisitions: In the event of a merger, acquisition, or structural change within the Company, your personal data may be included in the sale or transfer. We will inform you via email before any such transfer of personal data occurs.
• Selected Third Parties: We may share your data with third parties under a data processing agreement that ensures the protection of your personal information, including:
  • Legal and Professional Advisors: Lawyers, consultants, and other professionals we engage to manage risks, provide advice, or handle legal matters, may need access to your personal information.
  • Governmental Bodies and Regulatory Authorities: Entities that register problem gamblers or serve other responsible gaming purposes.
  • Entities Preventing Crime and Fraud: Companies, governmental bodies, or regulatory authorities that maintain registers or databases aimed at preventing crime, money laundering, or terrorist financing.

We ensure that any third party with access to your personal data is obligated to respect its security and process it lawfully, in compliance with our Privacy Policy and strict codes of conduct. Third-party service providers (Data Processors) are only permitted to process your data according to our instructions and are not allowed to use your data for their own purposes. We also ensure that only the necessary data is shared for the service providers to perform their tasks.

It may be necessary for us or our service providers to transfer your personal data to countries outside the European Union (EU), European Free Trade Association (EFTA), and European Economic Area (EEA) to provide our services or engage with service providers and data processors. However, in accordance with the General Data Protection Regulation (GDPR), we are committed to ensuring the protection of your personal data during these transfers.

These transfers may be necessary for:

• Processing your bets and payment transactions;
• Providing you with gaming and other ancillary services;
• Conducting necessary verification checks.

To ensure an appropriate level of protection during transfers to third countries, we implement safeguards such as the European Commission’s standard contractual clauses for data protection. We also take all necessary measures to ensure that your data is treated securely and in compliance with this Privacy Policy and applicable data protection laws.

By using our services and accessing our website, you accept the possibility of such data transfers and the implementation of these safeguards. If you have any questions or concerns regarding these transfers, please do not hesitate to contact us via email.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with any legal, accounting, or reporting obligations. When determining the appropriate retention period for your data, we consider factors such as the purposes for which we process the data, legal and regulatory requirements, the nature and sensitivity of the data, and the potential risks associated with unauthorized use or disclosure.

As outlined in our Terms and Conditions, both you and the Casino have the right to close your Player Account at any time. After the closure of your account, we will retain your personal data for as long as required by law. This data will only be used if needed by competent authorities for investigations related to financial and fiscal records, fraud, money laundering, or other illegal activities.

We may also keep anonymized derivatives of your data to improve our content and marketing communications, where no automated decision-making is involved.

Please note that due to anti-money laundering regulations in licensed gaming jurisdictions within the European Union, we are required to retain personal data submitted during registration, as well as any data collected during the operative period of a Player Account, for a minimum of five years from the last player transaction or account closure. Therefore, requests for data erasure before this period has elapsed cannot be accommodated.

As a data subject, data protection law grants you certain rights under specific circumstances. In accordance with the law, you have the right to:

• Request Access to Your Personal Data: You have the right to request, free of charge, a copy of the personal data we hold about you.
• Request the Correction of Your Personal Data: If any personal data we hold about you is incomplete or incorrect, you have the right to request a correction. However, we may require evidence and documentation (such as ID or proof of address) to support your request. We may decline such requests due to legal obligations.
• Request the Erasure of Your Personal Data: You may request the erasure of your personal data where we no longer have a legal basis to process or retain it. However, this right is not absolute, meaning we cannot satisfy your request if we are legally required to retain the data or if retention is necessary for us to defend ourselves in a legal dispute.
• Object to the Processing of Your Personal Data: If we process your data based on our legitimate interests (or those of a third party), and you believe that such processing affects your fundamental rights and freedoms, you have the right to object. In some cases, we may demonstrate that we have compelling legitimate grounds to continue processing your data, which may override your rights and freedoms. You may submit objections by contacting our Data Protection Officer (DPO).
• Request the Restriction of Processing Your Personal Data: You may request a temporary suspension of the processing of your personal data in specific scenarios, such as: (a) if you want us to verify the accuracy of the data, (b) if our use of the data is unlawful but you do not wish for it to be deleted, (c) if you need us to retain the data to establish, exercise, or defend legal claims, or (d) if you have objected to the use of your data and we need to verify whether we have overriding legitimate grounds to continue using it.
• Request the Transfer of Your Personal Data (Data Portability): You may request that we provide you with certain data we process about you so that you can transfer it to another controller. This right applies only to data acquired through automated means, which you initially consented for us to use, or where the data was used to fulfill our contractual obligations to you.
• Withdraw Your Consent: If we rely on your consent to process your data, you may withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal. After withdrawal, we will no longer process your data in that manner, which may impact our ability to provide certain services (such as marketing). You can withdraw your consent at any time through your account profile settings on the website.
• Lodge a Complaint with a Supervisory Authority: If you believe your rights have been violated, you have the right to lodge a complaint with a supervisory authority.

To exercise your rights, we may need to request specific information from you to verify your identity. This security measure ensures that personal data is not disclosed to anyone other than the rightful individual.

We aim to respond to all legitimate requests within one month. However, if your request is particularly complex or if you have made multiple requests within a short period, it may take us longer to respond. In such cases, we will notify you of the extension.

In establishing and maintaining our business relationship, we typically do not rely on fully automated decision-making processes. Should we implement such procedures in specific cases, we will inform you separately as required by law.

We recognize the importance of protecting your personal information in accordance with strict legal requirements for data protection. In managing your Player Account, we are committed to safeguarding your personal data and respecting your privacy in line with best business practices, applicable regulations, and current technological standards. As part of our commitment to providing secure services, we take all reasonable precautions to ensure that the data you provide remains secure.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, used, altered, or disclosed without authorization. Additionally, we restrict access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to know.

Player Accounts are secured by a unique ID and password. You also have the option to enable two-factor authentication (2FA) for added protection against unauthorized access. It is your responsibility to keep your login information confidential and to ensure that it is not accessible to others.

When you visit our Website, our system automatically collects information about your visit, including your browser, IP address, and the referring website. This data collection may be done in collaboration with our platform providers and partners, who may provide us with general demographic or usage data about our Website visitors.

We use cookies and similar tracking tools to collect this information. Cookies are small files stored on your computer or device when you visit our web pages. Some cookies are essential for the Website's operation, while others enhance your experience and help us provide better services. Below are the types of cookies we use and their purposes:

• Required Cookies: These cookies enable navigation and basic functionality of the website, such as access to member areas.
• Functional Cookies: These cookies allow us to analyze your website usage and save your preferences (e.g., session key, language, or region) to offer you a more personalized experience.
• Advertising Cookies: These cookies help us measure the effectiveness of our content marketing. They are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners, except for site visit data collected directly by these Advertising Cookies. However, your website visit data may be linked with other personal information collected from other sources by these providers. This external data processing is governed by the privacy policies of these third-party providers.

Due to the technical structure of the Casino website, the cookies we use can be categorized into three main groups:

1. Cookies stored by a back-end application.
2. Cookies stored by a front-end application.
3. Third-party cookies.

Additionally, we utilize third-party service providers who may also set cookies on this Website to deliver their services. These services include improving your experience by tracking your activity on the Website, measuring the Website's effectiveness, and evaluating our marketing campaigns.

Most web browsers automatically accept cookies. However, if you prefer, you can block or delete some or all cookies by adjusting your browser settings. Please note that blocking or deleting cookies may restrict your use of our Website.

You can manage cookie usage through your browser settings. The help function in your browser should provide the necessary information. For more details about cookies, you can visit About Cookies.

Below are links to cookie management guides for various browsers:

• Chrome
• Firefox
• Internet Explorer
• Safari
• Opera
• Microsoft Edge