Responsible Gambling

To help you gamble responsibly, we offer the Personal Limits feature. You can set limits on your deposits, losses, wagers, spending in a single game, or your overall account activity. You can enable this feature by contacting our support team via email or live chat.

Limits can be adjusted at any time. A decrease in a limit will take effect immediately, while an increase will only take effect after email confirmation and once the previous limit of the same type has expired, to prevent hasty decisions. For further information or assistance with Personal Limits, please contact our support team via email.

• Deposit Limit: This limit restricts the amount you can deposit in a day, week, or month.
• Loss Limit: This limit restricts the amount you can lose in a day, week, or month. Please note that losses are calculated based on the initial deposit and not on any winnings. For example, if you deposit €50, set a Loss Limit of €10, and then win €1,000, you could still lose more than €10 of the €1,000 balance because the limit is based on the initial deposit.
• Wager Limit: This limit restricts the amount you can wager in a day, week, or month.
• Cooling-Off Limit: You can set a Cooling-Off Period for a specific duration. During this period, you cannot deposit into the Casino and will be excluded from all promotional offers, though you may withdraw remaining funds. The Cooling-Off Period is applied immediately, and your account will be reactivated automatically once the period expires.
• Self-Exclusion Limit: You can set a Self-Exclusion Limit for a specified period. During this time, your Player Account will be disabled, and you will be excluded from all promotional offers. You will not be able to deposit or withdraw funds during the exclusion period. Your account will be automatically reactivated once the period expires.

Session Limit: You can limit the amount of time spent gambling. This restriction takes effect immediately, and once the limit is reached, you will be automatically logged out. The limit can be set from 6 to 1,000,000 minutes.

You may also contact our support team via email to request self-exclusion from the Website for a definite or indefinite period. We will take all necessary measures to block your account access and ensure you receive no promotional materials. If you are self-excluded, you will not be able to log into your account or initiate withdrawals. To withdraw any remaining balance, please contact our support team, and we will assist you with the process. Please note that self-exclusion does not exempt you from verification procedures required by the Casino to process funds. Remaining funds will be paid out according to the Casino’s limits.

For consultation and support, you may contact the following organizations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

The Casino only accepts players who are at least 18 years old and employs all available methods to prevent minors from registering and playing on our Website. The Casino reserves the right to request proof of identity, and if a player is found to be underage, access to the Website will be immediately denied.

However, we acknowledge that due to the widespread availability and nature of the Internet, individuals under the legal age may still manage to register and gamble at an online casino. Therefore, we strongly encourage parents to take proactive steps to protect their children from accessing gaming websites. The following software can assist in this regard:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny